What Are Your Thoughts on Sewell BMW of Plano Reviews?

BMW
1

When considering a purchase from Sewell BMW of Plano, I thought it would be helpful for us to share our experiences. Reviews can tell you a lot about a dealership, and it seems like there are mixed opinions out there. Here are some key points to think about:

Positive Feedback

  • Customer Service: Many reviews highlight exceptional service from the staff. Customers have mentioned that the sales representatives are knowledgeable and not pushy, which can really enhance the car-buying experience.
  • Inventory Variety: Sewell BMW often gets commendations for having a great selection of both new and used BMWs, catering to various preferences.

Areas for Improvement

  • Pricing Transparency: Some customers have expressed concerns about pricing and feel that Sewell BMW could improve transparency in their pricing strategies.
  • Service Wait Times: While they offer quality service, it seems some clients have experienced longer-than-expected wait times for appointments or service completion.

General Thoughts

If you’ve had any experiences—good or bad—with Sewell BMW of Plano, it would be great to hear about them! What did you purchase? How was the follow-up service? Did you find the financing process straightforward? Sharing these details might help others who are considering making a visit.

Looking forward to hearing your feedback!

2

I’ve had a great experience with Sewell BMW of Plano! The sales staff were very friendly and knowledgeable, making the buying process smooth and enjoyable.

3

I dealt with Mike, and he was amazing! Very patient and willing to answer all my questions. I didn’t feel pressured at all.

8 Likes
4

I can relate to that. I felt like I was on a rollercoaster with their customer service. Have you tried following up with them?

5 Likes
5

Yes, I did, and it was better their service department. The service advisor was very attentive. It outweighed the initial sales experience.

6

That’s good to know! I had a similar experience with their service team. They really seem to care about customer satisfaction.

7

I have to say, while the service was okay, I had an unpleasant interaction with an impatient salesperson who rushed me too much.

8

That’s unfortunate. It really impacts your overall experience. Did you mention it to a manager?

9

I was in a similar boat. However, after talking to their service department, I started to see improvements in their communication. Worth a try!

6 Likes
10

I think they have great potential! If they can get the sales team on the same level as their service staff, it would be fantastic.

1 Like
11

Do they offer pizza while you’re waiting for service? Because I could use a snack next time I’m there!

12

Haha, that would make waiting much more bearable! But no, unfortunately, they don’t!

13

I still think the overall experience is worth it. Remember, every company has its ups and downs. Keep sharing your feedback!

14

I’ve had a pretty positive experience with Sewell BMW of Plano. Their routine maintenance is always done on time, and the staff is friendly and knowledgeable about their vehicles. Highly recommend for basic services.

2 Likes
15

I second that! I’ve had my oil change there, and it was quick and hassle-free. They kept me updated throughout the process.

16

I’ve heard mixed reviews about their more complex repairs. Some folks say the wait times are longer than expected. Has anyone dealt with anything more than routine services?

17

I had to get some brake work done last year. The repair took a couple of days, but they loaned me a car, which was a huge help. Just be prepared for potential delays on bigger jobs.

18

I’ve only gone for basic maintenance, but I appreciate how thorough they are. Hope they treat the complex repairs with the same level of detail!

8 Likes
19

Yes, I had a transmission issue fixed there. They did a good job, but it took longer than initially quoted. Still, I’m satisfied with the repair quality.

4 Likes
20

I’ve been going to Sewell for years and have had a great experience with their staff. They are very transparent about the services needed and their prices.